Available Call Center Job Opportunities

Non-Profit Position

We currently contract with a company that takes calls for Non Profit organizations such as PBS, St Jude, ASPCA, Wounded Warrior Project, Disabled American Veterans and so many more.
It is all INBOUND calls and you will not be soliciting for any money. You will be taking pledges from the people that are calling in.
This is a short training time and it is self paced so you can do it on your time within 10 days. You will just need to come to a Registration meeting to get your application and Vocal Demo complete.
Here are the requirements that are needed for this project:
INBOUND CALLS ONLY
Pay is .25-.32 cents per talk time minute (.25 x 60 minutes) = 15/hr
5 major pledge drives a year Nov/Dec/Jan, March, June, Aug, and October.
We have call volume all year round but highest call volume is during pledge drive time.
Certification is self paced and you can be complete in 7-10 days (as long as you do what is needed in a timely fashion)
Cost is $50.00 for Certification/Background Check (one time payment only and will cover all projects)
FUN project!
Great Way to have extra money coming in.
24/7 hours you choose your own hours.
Equipment Needed:
Computer (windows 7, 8 or 10)
Landline phone (you can use Vonage)
Phone with a Headset (amazon, Callcenter phones, AGPTEK brand is what most of my agents use)
Must have basic computer knowledge
Must have customer service experience
Must be able to attend Registration session Once registered I will send the link to you. These take place every Wed and Thur at 7pm EST in an Adobe room online.
This is a great opportunity for those just looking for something on the side or to add to your basket of opportunities.
IF INTERESTED IN THIS OPPORTUNITY, PLEASE APPLY USING THE FORM ON THE GET IN TOUCH PAGE.

Customer Service/Tech Support- Cable Company: 11/hr

Assist customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and make
the appropriate sales offer to upgrade and add on to their service
• Strive to resolve technical issues on the first call
• Knowledge of cable company processes and policies
• Build trust and rapport with the customer through clear, respectful
interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution (FCR) and complete Customer
Satisfaction (VOC).
• Correctly code the sale accurately and completely for the installer

Customer Service/Tech Support- Home Repair: 10.50/hr

Thoughtfully respond to inbound calls from customers having issues with their laundry, kitchen or bath
appliances.
• Leverage Advanced Diagnostic system (a database of scripted troubleshooting tools and
resources) to help resolve issues presented by the caller, ultimately helping callers to avoid having to
schedule a technician appointment
• Use active listening skills to understand the customers' needs. Leverage soft selling techniques as
needed to promote additional products and services, including home warranty and home improvement
services
• Put forward best in class service to customers, gaining their loyalty to Home Services

Customer Care Spanish Bilingual- Roadside Assistance: 10/hr

24/7 servicing of inbound calls for roadside
assistance and other service requests from
client’s customers and/or client account
representatives for assistance with items such
as:
• a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
• Place outbound calls to list of client’s service
providers to secure appropriate towing
assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s
customers and/or client account representatives
for status and clarification purposes.
• Transfer inbound calls or outbound calls to other
client-designated internal support departments
or client account representatives
• Outbound coordination to client’s service
providers & possible follow up calls for
clarification and/or additional calls for
secondary services
• Probing to identify the need of the
customer based on vehicle inoperable
situation
• Identifying the customer’s location using
Google Maps and other client tools
• Providing policy coverage details based
on the specific client program
• Securing a Service Provider to assist the
customer, based on the parameters of the
policy’s program
• Providing status updates to customers
calling after the initial request for
assistance was processed 
Customer Care - Roadside Assistance: 12/hr
24/7 servicing of inbound calls for roadside
assistance and other service requests from
client’s customers and/or client account
representatives for assistance with items such
as:
• a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
• Place outbound calls to list of client’s service
providers to secure appropriate towing
assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s
customers and/or client account representatives
for status and clarification purposes.
• Transfer inbound calls or outbound calls to other
client-designated internal support departments
or client account representatives
• Outbound coordination to client’s service
providers & possible follow up calls for
clarification and/or additional calls for
secondary services
• Probing to identify the need of the
customer based on vehicle inoperable
situation
• Identifying the customer’s location using
Google Maps and other client tools
• Providing policy coverage details based
on the specific client program
• Securing a Service Provider to assist the
customer, based on the parameters of the
policy’s program
• Providing status updates to customers
calling after the initial request for
assistance was processed 
Each client opportunity will require a course registration fee. That can vary from 19.00 to 249.00. You will choose your own training time and will be in class Mon-Fri for the duration of class. Once training is complete, you will schedule your own work hours and be on your way to earning revenue. You can service more than one opportunity as long as you can meet the obligations for each opportunity.